Q: Do you offer refunds if my item arrives damaged?
A: If your item arrives damaged, we will ask you to provide proof after which we'll send you a replacement item and kindly dispose of the damaged item.
Please visit the shipping & returns page for more information.
Q: How does your 30-day money back guarantee work?
A: If after 30 days (sometimes more depending on our partners/suppliers preferences) you are dissatisfied, with a reasonable explanation, we will consider issuing you a full refund on your order. We will only consider reasons that are genuine. We will refuse anyone we believe to be abusing this system.
Q: How long will my item(s) take to arrive?
A: Currently, it can take anywhere between 5-21 days for your product to arrive from the moment of purchase (sometimes sooner). If after 30 days your product has yet to arrive please contact us here and we'll investigate.
Please visit the shipping & returns page for further details on shipping times.
Q: Can I cancel my order?
A: In most cases we can cancel your order. If you wish to cancel please let us know within 24 hours after placing your order, and we'll cancel your order and issue you a full refund.
Q: How do I track my order?
A: You'll receive a tracking number via email once your order has been dispatched, allowing you to monitor your delivery in real time.
Q: Where are your products made?
A: Our partners & suppliers are situated all across the globe. We ensure all products on offer are of the highest quality and pass the required safety testing.
Q: What is the company's main mission?
A: Our main mission is to partner with top-tier fitness and performance brands to bring you the very best offerings on the market. We not only partner with well established brands but also companies who don't have the resources to reach global awareness. Find out more here.